Frequently Asked Questions
Everything you need to know about your Hinomi experience.
What is the typical delivery timeframe for Hinomi furniture?
Standard shipping usually takes 3-7 business days for in-stock items. Large furniture pieces may require scheduled delivery, which will be coordinated with you by our logistics partner.
Do you offer a warranty on your ergonomic products?
Yes, all Hinomi products come with a comprehensive warranty covering manufacturing defects. Our flagship ergonomic chairs include a limited warranty of up to 10 years for peace of mind.
What is your return policy if I am not satisfied?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery, provided the item is in its original condition and packaging.
Are Hinomi chairs difficult to assemble?
Not at all. Each product comes with a detailed instruction manual and a toolkit. Most customers find they can assemble our ergonomic chairs in under 20 minutes.
Do you provide international shipping?
Currently, we ship to select regions including North America, Europe, and parts of Asia. Please enter your address at checkout to see if delivery is available to your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible installment plans through authorized financing partners.