Returns & Exchanges
At Hinomi, we are committed to your comfort and offer a 30-day trial period to ensure your ergonomic furniture perfectly fits your workspace. If you are not completely satisfied, we provide a streamlined return process for all eligible products.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to start the authorization process.
Prepare for Pickup
Disassemble your Hinomi product and pack it securely in its original packaging to prevent damage during transit.
Schedule Collection
Once your request is approved, our logistics partner will contact you to arrange a convenient time for the item to be collected from your doorstep.
Receive Your Refund
After our warehouse team inspects the returned item, we will process your refund back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing